Terms & Conditions

Effective date: October 21, 2026

Business: La Vida Loca · Brand: 21KLUB · 21KLUB.com · support@21klub.com

1. Overview

Welcome to 21KLUB (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, and any purchases made through 21KLUB.com (collectively, the “Services”). By accessing our website, placing an order, or otherwise using our Services, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, you should discontinue use of our website and Services. We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Changes will apply prospectively unless otherwise permitted by law. Your continued use of our website after updated Terms become effective constitutes acceptance of those changes, to the extent permitted by applicable law. Nothing in these Terms excludes or limits any consumer rights or remedies that cannot legally be waived.

2. Eligibility and Customer Responsibilities

By using our website or placing an order, you represent that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• You are legally capable of entering into a binding agreement.
• All information provided during checkout is accurate and complete.
• You are authorized to use the payment method submitted.
• Your purchases are made for lawful purposes.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of suspected unauthorized account activity. We reserve the right to suspend or restrict access to our Services when reasonably necessary to prevent fraud, abuse, security threats, or violations of these Terms.

3. Product Information and Accuracy

We make reasonable efforts to accurately display and describe our products, including their colors, materials, sizing, measurements, features, and availability. However, product appearances may vary depending on screen settings, lighting, photography, manufacturing processes, and other factors. Unless expressly stated otherwise:

• Measurements may vary slightly due to manufacturing tolerances.
• Colors may appear different on individual devices.
• Garment washes, dye treatments, distressing, and finishing may produce natural variations.
• Product packaging may change without notice.
• Minor differences between production batches may occur.

Such variations do not automatically constitute product defects. We reserve the right to correct typographical errors, inaccurate descriptions, or other website inaccuracies. If a material product description error affects an order, we will provide an appropriate remedy consistent with applicable law. Nothing in this section limits your rights concerning defective, misrepresented, or nonconforming merchandise.

4. Pricing and Availability

All prices are displayed in U.S. dollars unless otherwise indicated. Prices, promotions, and product availability may change without notice. We reserve the right to:

• Correct pricing errors.
• Modify product prices prospectively.
• Limit purchase quantities.
• Discontinue products.
• Cancel orders affected by genuine pricing or inventory errors, subject to applicable law.

Placing an item in your shopping cart does not reserve inventory. An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance. If we cancel an order after payment has been collected, we will issue a refund for the canceled merchandise and any applicable associated charges. We are not obligated to honor obvious pricing errors where doing so is not required by law.

5. Order Acceptance and Cancellations

All orders are subject to acceptance, payment authorization, inventory availability, and fraud screening. We reserve the right to reject or cancel orders for legitimate reasons, including:

• Suspected fraudulent activity.
• Unauthorized payment methods.
• Incorrect billing information.
• Inventory discrepancies.
• Material pricing errors.
• Suspected resale abuse or automated purchasing.
• Violations of these Terms.

Customers are responsible for reviewing their order details before completing checkout. Order modification and cancellation requests should be submitted promptly to support@21klub.com. We cannot guarantee that an order can be modified or canceled after processing begins. Once an order has entered fulfillment or been transferred to a shipping carrier, modifications may no longer be possible. This section does not restrict cancellation rights provided by applicable consumer protection laws.

6. Payment Authorization

By submitting an order, you authorize us and our designated payment processors to charge your selected payment method for the total amount displayed at checkout. You represent that you are authorized to use the payment method provided. Payments may be processed by third-party payment service providers, which may impose additional terms. We reserve the right to use lawful fraud-prevention measures, including payment verification, address verification, transaction screening, and requests for additional order confirmation.

If payment authorization fails, we may cancel or suspend the order. Customers remain responsible for legitimate charges associated with authorized purchases. We do not knowingly collect or store complete payment card information unless expressly disclosed in our Privacy Policy.

7. Fraudulent Orders and Payment Disputes

We take payment fraud, unauthorized transactions, and abuse of our purchasing systems seriously. We may review orders for indicators of fraud, including unusual purchasing activity, inconsistent billing information, repeated failed payment attempts, or suspected unauthorized card use. Where reasonably necessary and legally permitted, we may:

• Request additional verification.
• Temporarily delay fulfillment.
• Cancel suspicious orders.
• Restrict accounts associated with documented abuse.
• Preserve transaction records.
• Submit relevant evidence to payment processors or financial institutions.

If a customer believes a transaction is incorrect, they may contact us at support@21klub.com for assistance. Customers retain all applicable rights to dispute transactions through their financial institutions. Where a payment dispute is initiated, we may provide the payment processor or financial institution with relevant evidence, including order confirmations, payment authorization records, shipping and tracking information, delivery confirmation, relevant customer communications, applicable policies presented during checkout, and records reasonably demonstrating fulfillment.

We reserve the right to contest disputes we reasonably believe are invalid or fraudulent. We may pursue lawful remedies for intentional fraud or other unlawful conduct. Nothing in these Terms prohibits customers from exercising legally protected chargeback, billing-error, or consumer dispute rights.

8. Shipping and Delivery

Shipping options, charges, processing estimates, and available delivery services are displayed during checkout or in our Shipping Policy. Order processing times and carrier transit times are separate. Estimated delivery dates are not guaranteed unless expressly identified as guaranteed. Shipping delays may occur due to circumstances outside our reasonable control, including carrier disruptions, severe weather, customs processing, holidays, labor disruptions, natural disasters, transportation interruptions, and incorrect or incomplete delivery information.

We will comply with applicable laws governing shipment timing, delay notifications, cancellation rights, and refunds. If we cannot ship an order within the promised timeframe, we will provide the legally required notice and offer applicable cancellation and refund options. If no shipping timeframe is specified, we will comply with the applicable federal default shipping requirements.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or delivery failures directly caused by inaccurate information supplied by the customer, except where applicable law provides otherwise. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to a requested reshipment. Any such charges will be disclosed before reshipment. Address changes cannot be guaranteed after fulfillment begins. Customers should contact us promptly at support@21klub.com if they discover an address error.

10. Lost, Stolen, or Misdelivered Packages

If an order is delayed, missing, or marked as delivered but cannot be located, customers should contact us at support@21klub.com. We may request reasonable information necessary to investigate the shipment, including the order number and delivery address. We may work with the shipping carrier to investigate delivery issues. Carrier tracking and delivery confirmation may be considered when reviewing claims but are not necessarily conclusive evidence that the customer received the merchandise.

We will evaluate claims based on the circumstances, available evidence, and applicable consumer protection laws. We reserve the right to deny claims that are demonstrably fraudulent or unsupported after reasonable investigation, where legally permitted. Nothing in this section eliminates any legal obligation to deliver purchased merchandise or provide an applicable remedy.

11. Preorders and Presale Items

Certain products may be offered for preorder or presale before they are available for immediate shipment. Preorder products will be identified as such. Estimated shipping dates will be disclosed on the relevant product page or during checkout. By purchasing a preorder item, you acknowledge that:

• The product is not necessarily available for immediate shipment.
• Production and fulfillment timelines may differ from those of in-stock merchandise.
• Estimated shipment dates may change.
• Manufacturing or supply-chain delays may occur.

If we cannot ship within the advertised timeframe, we will provide required delay notifications and obtain consent where necessary. Customers may exercise applicable statutory cancellation and refund rights. If a preorder cannot be fulfilled, we will issue a refund as required by law. Preorder status does not eliminate legally required refund or cancellation rights.

12. Returns, Exchanges, and Refunds

Returns and exchanges are governed by our separately published Return & Refund Policy, which is incorporated into these Terms. Our Return & Refund Policy will identify eligible return periods, product condition requirements, return authorization procedures, final-sale merchandise, exchange availability, return shipping responsibilities, any applicable restocking fees, and refund processing procedures.

Customers should review the Return & Refund Policy before purchasing. We reserve the right to reject returns that do not satisfy our clearly disclosed return requirements, to the extent permitted by law. Items returned with signs of wear, laundering, alterations, damage, missing components, or other conditions that violate our published policy may be ineligible for discretionary returns. Merchandise that is defective, materially misrepresented, or otherwise subject to mandatory consumer remedies will be handled in accordance with applicable law. Refunds required by law will be issued using a legally permissible method and within the applicable timeframe.

13. Final-Sale Items

Certain merchandise may be designated as final sale. Final-sale classifications will be disclosed before purchase. Depending on the product and our published policies, final-sale merchandise may include clearance merchandise, limited promotional products, certain accessories, undergarments or hygiene-sensitive products, customized or personalized items, and other products expressly marked final sale. Final-sale merchandise is generally ineligible for discretionary returns or exchanges. However, final-sale status does not override statutory rights concerning defective, misrepresented, or undelivered merchandise.

14. Defective, Damaged, or Incorrect Items

We make reasonable efforts to inspect and fulfill merchandise accurately. If a customer receives a defective, damaged, or incorrect item, they should contact support@21klub.com as soon as reasonably possible. We may request photographs, order details, or other reasonable information to evaluate the issue. Where appropriate, we may offer a replacement, repair, refund, or other legally permissible remedy. We reserve the right to investigate claims involving suspected misuse, intentional damage, or fraudulent reporting. Customers are not required to waive statutory rights as a condition of receiving a legally required remedy.

15. Product Care and Use

Customers should follow the care instructions supplied with each garment. We are not responsible for damage directly resulting from improper washing, drying, ironing, bleaching, storage, alteration, or use contrary to clearly provided care instructions, except where applicable law requires otherwise. Certain fabrics, dyes, embellishments, and specialty finishes may require additional care. Normal wear and tear is not necessarily considered a manufacturing defect. This provision does not exclude liability for defective products or other nonwaivable legal obligations.

16. Promotions and Discount Codes

Promotions, promotional pricing, and discount codes are subject to their stated conditions. Unless otherwise specified:

• Discount codes cannot be combined.
• Promotions have no cash value.
• Discounts may apply only during certain promotional periods.
• Promotional offers may be limited to eligible merchandise.
• Certain items may be excluded.
• Promotions may be limited to one redemption per customer.

We reserve the right to reject fraudulent or unauthorized promotional redemptions. We may correct genuine promotional errors and cancel affected transactions where legally permitted. Changes to promotions will not retroactively alter completed purchases unless expressly permitted by law.

17. Gift Cards and Store Credit

If offered, gift cards and store credits are subject to their separately disclosed terms. Gift cards and store credits are not redeemable for cash except where required by law. Expiration dates, fees, transfer restrictions, and redemption conditions will comply with applicable federal and state laws. Store credit issued voluntarily as a customer accommodation may be subject to different terms from purchased gift cards, where legally permitted. Nothing in these Terms allows us to substitute store credit for a cash or original-payment refund when applicable law requires a monetary refund.

18. Intellectual Property

All website content, including original text, graphics, photographs, artwork, designs, logos, branding, product imagery, videos, website layouts, and other proprietary materials, is owned by or licensed to La Vida Loca and is protected by applicable intellectual property laws. Except as expressly permitted by law or authorized in writing, users may not:

• Copy or reproduce proprietary content.
• Redistribute website materials.
• Commercially exploit product photographs.
• Use our branding to imply affiliation or endorsement.
• Reproduce protected original designs.
• Create unauthorized derivative works.
• Use our trademarks or copyrighted materials in a manner that infringes our rights.

Nothing in these Terms restricts lawful fair use, resale of genuine products, or other legally protected activities. We reserve the right to enforce our intellectual property rights through appropriate legal channels.

19. User-Generated Content

Customers may voluntarily submit reviews, comments, photographs, testimonials, or other content. By submitting content through a feature that clearly identifies these Terms, you grant us a nonexclusive, worldwide, royalty-free license to host, reproduce, display, and distribute that content for purposes reasonably related to operating, promoting, and improving our business, subject to applicable law. You represent that you own or have sufficient rights to submit the content.

We reserve the right to moderate content that violates applicable law, infringes intellectual property rights, contains threats, or otherwise violates our published community standards. We will not condition refunds, discounts, or other benefits on customers providing exclusively positive reviews. We will not prohibit customers from posting truthful reviews or engaging in legally protected consumer commentary.

20. Prohibited Website Activities

Users may not:

• Access the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Introduce malware or malicious code.
• Interfere with website security.
• Use stolen payment information.
• Engage in fraudulent transactions.
• Impersonate another person.
• Scrape protected content in violation of applicable law.
• Circumvent reasonable purchasing restrictions through fraudulent means.
• Misuse our customer service systems to harass or threaten others.

We may restrict access, cancel affected transactions, or pursue appropriate legal remedies in response to violations.

21. Third-Party Services

Our website may use third-party services for payment processing, hosting, analytics, shipping, customer communications, and other business operations. These services may be governed by their own terms and privacy practices. We are not responsible for independent third-party websites or services that we do not control, except to the extent applicable law imposes responsibility on us. Links to third-party websites do not necessarily constitute endorsements.

22. Privacy and Data Protection

Our collection, use, disclosure, and retention of personal information are described in our separately published Privacy Policy. By using our website, you acknowledge that personal information may be processed as described in that policy. We will comply with applicable privacy, consumer protection, and data security laws. Where required, customers may exercise applicable privacy rights, including rights to access, correct, or delete certain personal information. Marketing communications will be governed by applicable consent and unsubscribe requirements. These Terms do not replace our Privacy Policy.

23. Website Availability

We aim to maintain a functional and secure website but cannot guarantee uninterrupted access. Our website may occasionally be unavailable due to maintenance, technical failures, security incidents, or circumstances beyond our reasonable control. We may modify, suspend, or discontinue website features where reasonably necessary. To the extent permitted by law, we are not liable for temporary interruptions that do not breach an applicable legal obligation.

24. Disclaimer of Warranties

Except for express warranties provided by us and warranties or guarantees that cannot legally be excluded, our website and Services are provided on an “as available” basis. To the maximum extent permitted by applicable law, we disclaim implied warranties relating to website operation, uninterrupted access, and nonessential digital functionality. Nothing in these Terms excludes implied warranties, statutory product guarantees, or consumer protections that cannot legally be disclaimed. This section does not limit remedies for defective, unsafe, misrepresented, or nonconforming products where applicable law provides protection.

25. Limitation of Liability

To the maximum extent permitted by applicable law, La Vida Loca, its owners, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or Services, except where such liability cannot legally be excluded. For claims arising solely from a particular purchase, and where legally permissible, our aggregate contractual liability will not exceed the amount paid for the merchandise giving rise to the claim. This limitation does not apply to liability that cannot lawfully be restricted, including applicable liability for personal injury, product defects, fraud, willful misconduct, or statutory consumer remedies. Nothing in these Terms limits rights or remedies that applicable law makes nonwaivable.

26. Indemnification

To the extent permitted by law, users agree to indemnify and hold harmless La Vida Loca and its representatives from third-party claims, damages, and reasonable legal expenses arising directly from:

• The user’s unlawful conduct.
• Fraudulent use of our Services.
• Intentional infringement of third-party intellectual property rights.
• Material misuse of the website in violation of these Terms.

This obligation applies only to the extent the claim results from the user’s conduct and does not require customers to indemnify us for our own negligence, unlawful acts, defective products, or other liability that cannot legally be shifted.

27. Force Majeure

We are not responsible for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, government actions, labor disruptions, transportation interruptions, widespread network outages, or other extraordinary circumstances. We will make reasonable efforts to mitigate the impact of such events. This section does not eliminate obligations to provide refunds, cancellation rights, or other remedies required by law.

28. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where mandatory consumer protection laws of another jurisdiction apply. Before initiating formal legal proceedings, customers are encouraged, but not required, to contact us at support@21klub.com to seek an informal resolution. We will make reasonable efforts to review and respond to customer concerns. Unless otherwise required by applicable law, disputes may be brought in a court of competent jurisdiction. Nothing in these Terms prevents customers from:

• Filing complaints with government agencies.
• Exercising legally protected payment dispute rights.
• Pursuing claims in an appropriate small claims court.
• Exercising nonwaivable consumer rights.

Any separately adopted arbitration agreement or class-action waiver must be clearly disclosed and legally enforceable to apply.

29. International Orders

If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, and government-imposed fees, as disclosed during checkout or in our Shipping Policy. International delivery may be subject to customs inspections and import restrictions. Customers are responsible for complying with applicable import requirements. Nothing in this section excludes mandatory consumer protections applicable to international transactions.

30. Resellers and Commercial Purchasing

Unless otherwise authorized, products offered through our website are intended primarily for individual consumer purchases. We reserve the right to limit unusually large orders or orders reasonably suspected of violating clearly disclosed purchasing restrictions. Customers may lawfully resell genuine products they have purchased, subject to applicable intellectual property and consumer protection laws. Unauthorized purchasers may not falsely represent themselves as official distributors, partners, or representatives of our brand.

31. Electronic Communications

By placing an order, customers consent to receiving transactional communications reasonably necessary to complete and service their purchases, including order confirmations, shipping updates, and customer support messages. Promotional email and text communications are subject to separate consent requirements where applicable. Customers may opt out of marketing communications using the unsubscribe methods provided. Opting out of marketing does not prevent essential transactional communications.

32. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the extent necessary. The remaining provisions will remain in effect to the extent legally permissible.

33. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future. Any waiver must be expressly authorized by us and will apply only to the specific circumstances identified.

34. Entire Agreement

These Terms, together with the policies expressly incorporated by reference, constitute the agreement governing use of our website and purchases made through it. If a specific product offer or promotional term conflicts with these general Terms, the more specific disclosed term will govern that transaction to the extent legally permissible. Nothing in this agreement supersedes mandatory consumer protection laws.

35. Contact Information

For questions concerning these Terms, purchases, or our Services, please contact:

Business Name: La Vida Loca
Brand: 21KLUB
Website: 21KLUB.com
Email: support@21klub.com

We encourage customers to contact us with any questions before placing an order.