Return, Refund & Exchange Policy

Last updated: October 21, 2026

21KLUB is a clothing brand operated by LaVidaLoca LLC, a California limited liability company. Please review this Return, Refund & Exchange Policy carefully before placing an order.

By placing an order through our website, you acknowledge this policy, subject to applicable consumer protection laws.

1. All Sales Final

Unless otherwise expressly authorized by 21KLUB in writing or required by applicable law, all purchases made through 21KLUB.com are final. We do not accept returns, exchanges, or refund requests for reasons including, but not limited to:

• Change of mind.
• Incorrect size or color selection.
• Customer ordering errors.
• Personal preferences.
• Fit or sizing dissatisfaction.
• Unwanted merchandise.
• Accidental purchases.
• Failure to review product descriptions or sizing information.
• Failure to review applicable shipping timelines.
• Minor variations in color or appearance.
• Merchandise purchased during promotions or sales.

Customers are responsible for carefully reviewing product descriptions, sizing information, order details, and applicable policies before completing checkout.

2. Exceptions and Approved Returns

In limited circumstances, 21KLUB may authorize a return, replacement, exchange, or other appropriate resolution. Exceptions may be considered when:

• An incorrect item was shipped.
• An incorrect size or color was shipped due to a fulfillment error by 21KLUB.
• An item arrives with a verified manufacturing defect.
• An item arrives materially damaged.
• An order is missing merchandise.
• Another circumstance warrants an exception at our discretion.

All discretionary exceptions require prior written authorization from 21KLUB. Customers must contact support@21klub.com and receive written approval before returning merchandise. Authorization may be granted or denied at our discretion for requests not involving legally protected remedies. Approval of one exception does not establish an obligation to approve future requests. Nothing in this section restricts remedies required by applicable law.

3. Reporting Incorrect, Damaged, or Defective Items

Customers are requested to report incorrect, damaged, defective, or missing merchandise within seven (7) calendar days of delivery. To report an issue, please contact support@21klub.com. Customers should provide:

• Full name.
• Order number.
• Description of the issue.
• Clear photographs showing the discrepancy, where available.
• Photographs of product labels or packaging when relevant.
• Any additional information reasonably necessary to evaluate the claim.

The seven-day reporting period allows us to investigate discrepancies promptly and review relevant fulfillment and shipping records. Requests submitted after seven days may be denied under our discretionary exception policy. This reporting window does not eliminate or shorten any longer claim period, warranty, or remedy provided by applicable law. 21KLUB reserves the right to request reasonable supporting documentation before approving a discretionary replacement or return. Failure to provide photographs does not automatically eliminate legally protected consumer remedies.

4. Replacements for Fulfillment Errors

If 21KLUB determines that incorrect merchandise was shipped due to our fulfillment error, we may authorize a replacement. Where a replacement is approved:

• The replacement will generally be for the correct item originally purchased.
• Replacement availability is subject to inventory.
• We may request the return of the incorrect merchandise.
• Return instructions will be provided by email.
• Customers must follow the approved return procedure.

If the correct merchandise is unavailable, we will provide an appropriate resolution consistent with applicable law. Where 21KLUB is legally responsible for a fulfillment error, customers will not be required to bear costs that applicable law places on the seller.

5. Manufacturing Defects and Product Damage

We make reasonable efforts to ensure merchandise meets our product descriptions and quality expectations. Customers should report suspected manufacturing defects or material damage within seven calendar days of delivery whenever reasonably possible. Not all product variations constitute defects. Examples of characteristics that may not constitute manufacturing defects include:

• Minor measurement differences within disclosed tolerances.
• Natural variations in garment washes.
• Minor dye variations.
• Intentional distressing.
• Fabric characteristics disclosed in the product description.
• Minor differences resulting from screen settings or photography.

Normal wear and tear, improper laundering, alterations, misuse, or damage occurring after delivery generally do not qualify for discretionary replacements. Where merchandise is defective or nonconforming under applicable law, we will provide the legally required remedy.

6. Return Authorization Requirements

Returns must not be shipped to 21KLUB without prior written authorization. Customers requesting a discretionary return must first contact support@21klub.com. If a return is approved, we will provide instructions concerning:

• Authorized merchandise.
• Return destination.
• Required documentation.
• Packaging requirements.
• Return shipping responsibilities.
• Applicable restocking fees.

Authorization applies only to the specific merchandise and circumstances identified in our written approval. Unauthorized returns may be refused or handled in accordance with applicable law.

7. Return Shipping Costs

For discretionary returns or exchanges approved by 21KLUB, customers are responsible for all applicable return shipping costs unless otherwise expressly agreed in writing. Customers are responsible for arranging return shipment using an appropriate carrier and following the instructions provided. We recommend using a trackable shipping service. Return shipping costs are generally nonrefundable for discretionary returns. If a discretionary return is lost or damaged during return transit, the customer may remain responsible for the loss to the extent permitted by applicable law. Where a return is required because of an error attributable to 21KLUB, return shipping costs will be handled in accordance with applicable law.

8. Restocking Fees

All approved discretionary returns are subject to a 15% restocking fee, calculated using the purchase price of the merchandise being returned, excluding separately stated shipping charges and taxes. The restocking fee is intended to account for reasonable costs associated with inspecting, processing, repackaging, and restocking returned merchandise. The fee will be disclosed before a discretionary return is authorized. Customers are also responsible for applicable return shipping charges.

Where a discretionary refund is expressly approved, the 15% restocking fee may be deducted from the merchandise refund amount, to the extent permitted by law. Restocking fees will not be imposed where prohibited by applicable law or where a fee-free remedy is legally required because of a fulfillment error, defective merchandise, or another qualifying circumstance. No undisclosed fee will be deducted from a legally required refund.

9. Condition of Approved Returns

Unless otherwise required by law or expressly agreed in writing, merchandise accepted for a discretionary return must be:

• Unworn.
• Unwashed.
• Unaltered.
• Free from stains, odors, or damage.
• Returned with original tags attached.
• Returned with original packaging and accessories, where applicable.
• In substantially the same condition in which it was received.

Merchandise that does not satisfy these requirements may be rejected. 21KLUB reserves the right to inspect returned merchandise before completing any discretionary resolution. These conditions do not restrict legally protected remedies for defective or nonconforming merchandise.

10. Refunds

21KLUB does not offer refunds except where expressly authorized by us in writing or required by applicable law. Refunds will not ordinarily be issued for:

• Change of mind.
• Sizing dissatisfaction.
• Customer ordering errors.
• Personal preferences.
• Unwanted merchandise.
• Minor nonmaterial product variations.
• Other circumstances excluded under this policy.

If a refund is required by law or expressly authorized in writing, it will be processed using a legally permissible method. Where applicable, refunds may be issued to the original payment method. Refund processing times may vary depending on the payment processor and financial institution. Where applicable law requires a refund, we will issue it within the legally required timeframe.

11. Exchanges

21KLUB does not offer routine exchanges. Requests to exchange merchandise for a different size, color, style, or product are generally not accepted. In limited circumstances, we may authorize an exchange as a discretionary accommodation. Any such exchange must receive prior written approval from support@21klub.com. Approved discretionary exchanges may be subject to:

• Product availability.
• Return shipping charges.
• Additional outbound shipping charges.
• The 15% restocking fee.
• Other reasonable conditions communicated before approval.

Nothing in this section restricts legally required remedies.

12. Preorder and Presale Merchandise

Certain 21KLUB merchandise may be offered through preorders or presales. Preorder merchandise is subject to the same general final-sale policy as in-stock merchandise, except where applicable law requires otherwise. Customers are responsible for reviewing estimated preorder shipping windows before completing checkout. Preorder shipping timelines are disclosed through our Shipping Timelines page and applicable product information.

Preorder purchases are not automatically eligible for cancellation or refund solely because the merchandise is not immediately available. However, if 21KLUB cannot fulfill a preorder within the promised shipping timeframe, customers will receive any notices, cancellation opportunities, and refunds required by applicable law. Nothing in this policy permits indefinite preorder delays or eliminates legally required cancellation rights.

13. Order Cancellations

Customers should carefully review all order details before completing checkout. Once an order has been placed, cancellation requests are not guaranteed. Requests may be submitted to support@21klub.com. 21KLUB may decline discretionary cancellation requests, particularly when an order has entered processing, production, or fulfillment. However, customers retain all cancellation rights required by applicable law. If 21KLUB cancels an order because merchandise is unavailable, fulfillment cannot be completed, or another qualifying circumstance applies, we will issue any refund required by law.

14. Lost, Stolen, or Misdelivered Packages

Shipping-related issues are governed by our Shipping & Delivery Policy. 21KLUB is not responsible for losses caused solely by third-party carriers, package theft, or circumstances beyond our reasonable control, except where applicable law requires otherwise. Claims involving missing, lost, or misdelivered merchandise will be reviewed based on available evidence and applicable legal requirements. Carrier tracking information may be considered when evaluating claims. Nothing in this section eliminates legally required remedies for merchandise that has not been properly delivered.

15. International Orders

21KLUB accepts orders from eligible customers worldwide. International purchases are subject to this policy except where mandatory consumer protection laws provide additional rights. Customers are responsible for applicable customs duties, import taxes, and related charges as disclosed during checkout and in our Shipping & Delivery Policy. For approved discretionary international returns, customers are generally responsible for:

• Return shipping charges.
• Applicable customs documentation.
• Return-related import or export charges.
• The 15% restocking fee.

Where a return or refund is required by applicable law, the applicable statutory requirements will govern. Certain jurisdictions may provide mandatory withdrawal, cancellation, or return rights that cannot be waived by an all-sales-final policy.

16. Unauthorized Returns

Customers must obtain written authorization before returning merchandise for a discretionary return or exchange. Merchandise returned without authorization may be refused or held pending customer instructions, subject to applicable law. We may request that customers arrange and pay for the return shipment of unauthorized merchandise where legally permitted. 21KLUB is not obligated to issue discretionary refunds, replacements, or exchanges for unauthorized returns. Nothing in this section prevents customers from exercising legally protected return or refund rights.

17. Fraudulent or Abusive Claims

21KLUB reserves the right to investigate suspected fraudulent return, refund, replacement, or exchange requests. Examples of potentially fraudulent conduct include:

• Falsely claiming merchandise was not received.
• Submitting altered or misleading photographs.
• Returning merchandise different from the purchased item.
• Intentionally damaging merchandise to obtain a replacement.
• Misrepresenting an order discrepancy.
• Repeatedly submitting knowingly false claims.

We may preserve relevant transaction records, shipping documentation, customer communications, and other evidence. Where legally permitted, we may deny fraudulent discretionary claims, restrict future transactions, or pursue appropriate legal remedies. Nothing in this section prohibits legitimate customer complaints, truthful reviews, lawful chargebacks, or other protected consumer activity.

18. Payment Disputes and Chargebacks

Customers who believe an order contains an error are encouraged to contact support@21klub.com so we can review the issue. Customers retain all applicable rights to dispute transactions through their financial institutions. Where a payment dispute is initiated, 21KLUB may provide relevant documentation to Stripe, financial institutions, or other authorized parties. Such documentation may include:

• Order confirmations.
• Payment records.
• Applicable policies.
• Shipping and tracking information.
• Delivery records.
• Customer communications.
• Return authorization records.
• Other relevant transaction evidence.

We reserve the right to contest disputes we reasonably believe are invalid or fraudulent. Nothing in this policy restricts legally protected chargeback or billing-error rights.

19. Exceptions and Discretionary Accommodations

21KLUB may, at its sole discretion and where legally permitted, make exceptions to this policy. Any discretionary exception must be expressly authorized in writing by an authorized 21KLUB representative. Approval of a return, exchange, replacement, refund, or other accommodation in one instance does not establish a precedent or obligation to provide the same accommodation in the future. Discretionary exceptions may be subject to reasonable conditions disclosed before approval. No discretionary policy provision overrides mandatory consumer protection laws.

20. Policy Updates

21KLUB reserves the right to modify this Return, Refund & Exchange Policy to reflect changes in our business operations or applicable legal requirements. Updated policies will be posted on our website with a revised effective date. Changes will generally apply to purchases made after the updated policy becomes effective. Material changes will not retroactively eliminate consumer rights applicable to previously completed purchases.

21. Contact Information

For questions concerning returns, refunds, exchanges, order discrepancies, or this policy, please contact:

Brand: 21KLUB
Legal Entity: LaVidaLoca LLC
Website: 21KLUB.com
Customer Support: support@21klub.com

Please include your order number and a description of your concern when contacting customer support.