Where's My Order?
Everything you need to know about processing times, preorders, shipping, and delivery. Please review before placing your order.
Order Processing
In-stock items: 3–5 business days
Orders containing only in-stock merchandise are typically processed within 3–5 business days after your order is placed. Processing time is the time required to prepare, package, and hand your order to the shipping carrier — it does not include shipping transit time. Business days exclude weekends and recognized holidays.
During new releases, high-volume drops, and promotional periods, processing may take slightly longer. Once your order ships, you'll receive a shipping confirmation email with tracking information.
Current Drop — Shipping Timelines
Our current drop contains items that are available for preorder. Please check the product availability status and estimated shipping timeline before purchasing.
In-stock items
In-stock merchandise is available for fulfillment and typically ships within 3–5 business days. Delivery time depends on the shipping method selected at checkout and your location.
Preorder items
Select items from our current drop are available for preorder. Preorder merchandise is purchased before it is available for immediate shipment.
Estimated shipping window: 8–12 weeks from the date your order is placed, plus 3–5 business days for order processing. The 8–12-week estimate begins on your individual purchase date, not when the preorder period closes. Once your preorder merchandise becomes available, please allow an additional 3–5 business days for processing before shipment.
This is an estimated shipping timeframe, not a guaranteed delivery date. Carrier transit time begins after your order ships. Production, quality control, and fulfillment schedules may affect the exact shipment date. If a preorder experiences a material delay, we'll provide updates and any cancellation or refund options required by applicable law.
Orders containing preorder + in-stock items
All items in the same order ship together. If your order contains both in-stock and preorder merchandise, your entire order will be held until all items are ready to ship. For example: if you purchase an in-stock shirt and a preorder jacket in the same order, both items will ship together once the preorder jacket is ready.
Want your in-stock items sooner? Please place separate orders for in-stock and preorder merchandise. Each order will have its own shipping charge. We do not routinely split orders into separate shipments.
Shipping Destinations
We ship worldwide. 21KLUB offers international shipping to eligible destinations supported by our shipping carriers. Available shipping destinations and methods will appear during checkout. Certain locations may be unavailable because of carrier limitations or shipping restrictions.
Shipping Rates
Shipping costs are calculated at checkout. Rates depend on factors such as:
- Delivery destination.
- Package weight and dimensions.
- Selected shipping service.
- Applicable carrier rates.
Shipping charges are displayed before you complete your purchase. We do not currently offer free shipping.
Delivery Times
Delivery times vary based on your location and the shipping service selected at checkout. Shipping transit estimates are provided during checkout when available. Please note that processing time and shipping transit time are separate — for example, an in-stock order requiring 3–5 business days of processing will not necessarily arrive within 3–5 business days.
Expedited shipping services shorten the carrier's estimated transit time but do not automatically accelerate order processing. All delivery estimates are subject to carrier operations and potential delays.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking information, where available. Tracking details may take 24–48 hours to begin updating after shipment information is generated. If your tracking information has not updated immediately, please allow additional time for the carrier to scan your package.
International Orders, Duties & Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. Customers are responsible for applicable customs duties, import taxes, and related import charges unless otherwise stated at checkout. These charges are separate from your order total and shipping costs unless specifically indicated.
Customs processing may occasionally cause additional delivery delays. We recommend checking your country's import requirements before placing an order.
Address Changes
Please double-check your shipping address before completing checkout. If you need to request an address change, contact support@21klub.com as soon as possible. We cannot guarantee address changes once an order has entered processing or shipped. Incorrect or incomplete addresses may result in delays, returned packages, or additional reshipping charges.
Lost, Missing, or Delayed Packages
If your package appears delayed, missing, or incorrectly delivered, please contact support@21klub.com with your order number. We'll review the available tracking information and help determine the appropriate next steps.
If tracking indicates that your package was delivered but you cannot locate it, please check your mailbox, parcel locker, building reception area, and surrounding delivery locations. You may also contact the shipping carrier for additional delivery information. Shipping-related claims are handled in accordance with our Shipping & Delivery Policy and applicable law.
Incorrect or Damaged Items
If you receive an incorrect, damaged, defective, or incomplete order, please contact support@21klub.com. We ask that you report order discrepancies within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photographs when available. Our team will review your request and provide instructions if a replacement or return is approved. This reporting window does not limit any longer rights provided by applicable law.
Returns & Refunds
All sales are final. We do not offer routine returns, refunds, or exchanges. Exceptions may be authorized by 21KLUB or required by applicable law. Approved discretionary returns are subject to a 15% restocking fee and applicable return shipping charges. For complete details, please review our Return, Refund & Exchange Policy.
Need Help?
For questions about your order, shipping timeline, or delivery, contact:
Please include your order number so we can assist you as efficiently as possible. For additional information, please review our Shipping & Delivery Policy.